Infobip is a broad omnichannel engagement platform. Whilter is a marketing engine whose Konne CX runs conversations beside its ad and video engines.
Infobip describes itself as one operating system for agentic customer experiences: programmable channels from SMS to KakaoTalk, journeys, AI agents, a cloud contact center and a conversational CDP. Whilter.AI is a connected marketing engine. Its Konne CX runs AI and human conversations on four channels, sharing one context with Whilter’s ad and personalized-video engines.
As one side of this comparison, we’ve kept to what each company publishes about itself and linked to it, so you can check every line.
Infobip is wider on channels and engagement tooling. Whilter is wider on the marketing around the conversation: it generates the ads that start it and the personalized video that follows it, on the same memory.
| Infobip | Whilter.AI | |
|---|---|---|
| In its own words | ”One operating system for agentic customer experiences” | A connected marketing platform for paid acquisition, customer conversations and personalized retention |
| Channels | SMS, voice, email, WhatsApp, Viber, RCS, MMS, video, push, in-app, live chat, Instagram, Messenger, Apple Messages for Business, LINE, Telegram and KakaoTalk | WhatsApp, Instagram, web chat and voice in one thread, through Konne CX |
| AI and people | AI agents, and a cloud contact center that routes customers to human agents inside chatbot flows | AI for volume and humans for nuance, with the agent taking over mid-thread with full context |
| Customer data | A conversational CDP with unified profiles and real-time signals | Reads the CRM, CDP, catalogue and stock systems you already run |
| Marketing | Journeys built on real-time attributes, predictive scores and behavioral triggers | ElevateOS ad variants for Meta, Google and TikTok, and Snype 1:1 video and images |
The Infobip column quotes infobip.com and its products page as of October 2026.
A great deal of the engagement stack. Its products page lists programmable channels across SMS, voice, email and most major chat apps, including regional ones such as LINE in Southeast Asia and KakaoTalk in South Korea. On top sits AgentOS: Journeys for omnichannel journeys built on real-time customer attributes, predictive scores and behavioral triggers, AI agents that complete tasks autonomously, a cloud contact center, and a conversational CDP. Infobip says it works with 10,000+ businesses.
If your requirement starts with “every channel, in every market”, including authentication and number services, that list is the reason to look at Infobip.
Three engines on one memory. Konne CX is the conversation layer: WhatsApp, Instagram, web chat and voice in one shared context, on the official Meta-Verified WhatsApp Business API. Its product page reports responses in under 150 milliseconds on every channel and 98.8% AI accuracy on industry-trained models. A human agent takes over mid-thread with the full context, so the customer never repeats themselves.
Around it, ElevateOS generates 40–60 brand-compliant ad variants per campaign and launches them across Meta, Google and TikTok, and Snype generates a 1:1 personalized video and image for every recipient from first-party data. The three read and write the same context, so the conversation knows which ad brought the customer in and the renewal video knows what the conversation settled.
On three questions.
How many channels and markets must you cover? If you need Viber, LINE, KakaoTalk, Apple Messages for Business or high-volume SMS, Infobip lists them and Konne CX does not. Konne CX covers WhatsApp, Instagram, web chat and voice.
Is the brief engagement, or growth? Infobip’s journeys orchestrate messages across channels. Whilter’s case is that the message itself should be generated per customer and that the ad, the conversation and the retention creative should share one memory. bigbasket shows what that looks like on Snype: personalized imagery and cohort retention lifted funnel completion 42%, repeat orders 31% and basket size 26%.
Where must the data and the system live? Konne CX can be deployed managed-shared, as a dedicated tenant, on-premise, or in your own hyperscaler account, so data residency follows your policy. Ask Infobip the same question for your regions.
Start with the questions procurement asks, then the ones only a pilot answers.
Choose by the shape of the problem. If it is channel coverage across many markets, with a contact center and a CDP in one contract, Infobip’s product list is built for that brief. If it is growth from customers you already reach on WhatsApp, Instagram, web and voice, with the creative generated per customer and the conversation sharing the ad’s context, that is what Whilter is built for. Some enterprises will keep a messaging platform for delivery and use Whilter for the creative above it, as Ooredoo Kuwait did when Whilter generated its personalized videos and Gupshup delivered them.
To map your own customer journey onto one thread, book a customer-journey assessment.
Published 2026-10-14 · Whilter.AI Research
